Earlier command and setup reference · Engine 18.6.0rc590 / Reader 8.11.0rc649
What it means
No configured completion or cancellation activity matched any work object. All objects remain open, so no lead time is measured.
What to do: Name the completion activity in TERMINAL_ACTIVITY_TOKENS and the cancellation activity in CANCEL_ACTIVITY_TOKENS. No change is needed for work objects that are genuinely still open.
Compare tokens with activities
Take a claim known to have reached the end of its history and inspect its exported activity values. If the closing activity is Close Claim, that is the value to declare under TERMINAL_ACTIVITY_TOKENS. A raw status such as approved is a different field.
Decide whether anything needs changing
Configure the actual completion and cancellation activities through TERMINAL_ACTIVITY_TOKENS and CANCEL_ACTIVITY_TOKENS, then rerun and review a known claim. If the observed objects are still open, the warning may be correct and no token change is needed.
Do not invent a closing activity merely to obtain lead time. Also distinguish closure from business success: an approved claim and a rejected claim can both have completed histories.