Completed is not approved

Definition

An object whose outcome is completed reached the end of its history, whatever the business result. An approved claim and a rejected claim both end completed.

Separate process closure from the business result

A claim approved after review and a claim rejected after review can both reach the end of their histories. Both can therefore have the process outcome completed. A completed-object count measures closures, not approvals.

Choose evidence for the question

For a question such as “How many claims were approved?”, identify the source's approval or quality evidence and its documented mapping. Do not substitute a completed-object count merely because the history ended.

For a question about time to closure, review the configured lifecycle activities and the selected analysis scope. Keep the definition in the report so a reader can distinguish a terminal process state from a favourable business decision.